Privacy Policy

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Order Information: When you make a purchase, we collect your name, email address, billing address, and phone number to fulfill the delivery of your digital products and prevent fraud.
• Communication Data: If you contact our support team, we receive your email address, the contents of the message, and any attachments you send us.
• Device & Usage Data: Through log files and analytics tools, we automatically collect IP addresses, browser types, Internet Service Provider (ISP), date/time stamps, and interaction data (clicks/scrolls) to optimize the website.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website infrastructure.
• Deliver digital files (Notion templates, PDFs) directly to your email inbox.
• Process transactions securely and prevent fraudulent purchases.
• Understand and analyze how our neurodivergent community interacts with our site to improve accessibility and reduce friction.
• Communicate with you for customer service, to provide product updates, or to send important administrative notifications.

3. Payment Processing & Third Parties

We do not store or process your credit card data directly on our servers. We use Stripe as our secure payment gateway.

Stripe collects identifying information about the devices that connect to its services to operate and improve their systems, including strict fraud detection algorithms. When you enter payment details, you are providing them directly to Stripe. You can read Stripe's comprehensive privacy policy at stripe.com/privacy.

We may also share non-personally identifiable usage data with analytics providers (such as Google Analytics and Meta) to monitor website performance.

4. Data Security & Retention

We implement strict security measures, including 256-bit SSL encryption, to protect your personal data during transmission. We retain your order information (Name, Email) indefinitely so that we can verify your purchase if you ever lose your digital files and need us to resend the download links. If you wish for your order history to be deleted, you must contact us to exercise your rights.

5. CCPA & GDPR Privacy Rights

We respect global privacy standards. Under the CCPA (California) and GDPR (Europe), consumers have the right to:

• Right to Access: Request copies of your personal data that we have collected.
• Right to Rectification: Request that we correct any information you believe is inaccurate.
• Right to Erasure (Right to be Forgotten): Request that we erase your personal data, under certain conditions (Note: erasing order data means we cannot resend lost templates in the future).
• Right to Restrict Processing: Request that we restrict the processing of your personal data.
• Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@meotracker.com.